Digitalisation, smart tech revolutionises airports around the world

Airports are heavily invested in reimagining passenger experience, creating efficient and future-ready airports through innovation.

Digital transformation has become the driving force for revolutionising the way passengers interact with airports today. In 2024 alone, airports across the globe witnessed increased adoption of digital tools across the aviation industry, with Digiyatra (biometric face recognition program in India) leading the way. 

More passengers have checked in prior to reaching airports, using self-service options, in a way, customising own journeys at the airports saw a large uptake.

“We are focused on delivering a seamless, personalized and efficient travel experience, leveraging the power of advanced technologies to ensure that every touchpoint in the passenger journey is optimised for convenience, security and overall delight,” said a spokesperson from Adani Airport Holdings Limited (AAHL). 

Building smarter airports

By optimising queuing, crowd control and resource allocation, the overall passenger experience is enhanced, which enables better operational efficiency. Passengers benefit from features like real-time updates on flight status, baggage locations and gate changes, helping them plan their time better and reduce stress.

“One of the key pillars of our transformation journey is aviio, AAHL’s smart airport platform. aviio plays a central role in real-time passenger management, tracking the flow of passengers through the airport to minimise congestion and reduce wait times,” Adani spokesperson said. 

Aviio’s integrated stakeholder collaboration is another significant advancement in this digital transformation. It aims to enable real-time coordination and communication across multiple actors within the airport ecosystem, be it airlines, security agencies, ground handlers, and airport operators. This collaboration is backed by AI driver insights leading to quick and informed decision-making.

While the platform is B2B, it also powers the B2C journeys via multiple channels like on prim kiosks, website and mobile app for consumers (Adani One) with rich information on multiple aspects of airport experience, including queue information, wayfinding, facilities and connected journey info.

Secure terminals, boosting passenger experience

Security is always a top priority, and integrating technology with security operations has strengthened airports’ ability to respond swiftly to potential threats. 

AAHL’s smart airport platform is a system which includes incident management, tailgating alerts, and real-time surveillance, ensuring the safety of both passengers and staff.  “This integrated approach reduces operational delays and improves the overall security infrastructure at AAHL’s airports.”

AAHL’s focus on digital transformation is about more than just adopting new technologies; it is about reimagining the entire passenger experience, creating smarter, more efficient airports that are not just hubs for air travel but spaces that blend innovation with human touch.

Airports of tomorrow

As we look to the future, there seems to be immense potential in technologies like Digital Twins, AI and use of robotics for more efficient operations, disruption management and improved passenger experience.

Technology will continue to evolve and drive digital transformation in air travel. Continuous evaluation and testing innovative ideas will unlock newer levels of delightful passenger journeys.

“We will consistently offer the same service quality and digital experience across all our airports,” Adani spokesperson concluded. 

Written by Shweta Nair

With over 10 years of editorial experience, Shweta has worked with reputed media organisations in India and the GCC region. As the editor of Aviation 360, she aims to bring a global perspective of the aviation industry to the publication. Apart from work, Shweta loves travelling, exploring new cultures and connecting with people from all walks of life.

Read more about airports around the world on Aviation360 website – the official Media Partner for InterPassenger Terminal Show.